At Howell Deals, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. This Returns and Refund Policy outlines the conditions and process for returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, in its original packaging, and in the same condition you received it
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A return request must be made within 14 days of the delivery date
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You must provide proof of purchase (order number or receipt)
Certain items are non-returnable, including:
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Gift cards
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Clearance or final sale items
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Personalized or custom-made products
2. How to Initiate a Return
To begin the return process, please contact our support team at support@howelldeals.website with the following details:
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Your name and contact information
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Order number
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Reason for the return
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Photos (if the item is damaged or defective)
Once your return is approved, we will provide you with return instructions and the return shipping address.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note that shipping fees (if any) are non-refundable.
5. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
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Check with your bank or credit card company (it may take additional time before your refund is officially posted)
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If you’ve done all of this and still haven’t received your refund, please contact us at support@howelldeals.website
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details and issue.
7. Contact Us
For questions regarding returns, refunds, or exchanges, please reach out:
Address: 138 South Lang Avenue, Long Beach, MS 39560
Phone: +1 325-600-8425
Email: support@howelldeals.website
Thank you for shopping with Howell Deals. We’re committed to making your experience smooth, fair, and satisfying.
